Current OSRAM Recall
A voluntary recall has been announced by OSRAM SYLVANIA for certain SubstiTUBE® IS T8 LED lamps (Model Numbers 73312-1 and 73315-1 only). These lamps may overheat and melt, causing a potential burn hazard. Please stop using this product immediately.
No other SubstiTUBE IS products are affected by this recall.
The model number will appear on both the lamp label and the carton label.
If you have the affected SubstiTUBE® IS T8 LED Lamps (Model numbers 73312-1 & 73315-1 only), you should contact OSRAM SYLVANIA for a free replacement. Do not return this product to the electrical distributor. For more information please call OSRAM SYLVANIA toll-free at 1-877-423-3772 from 8AM to 6PM ET Monday through Friday or email ProductQuality@sylvania.com.
At OSRAM SYLVANIA, your safety is important to us. We apologize for any inconvenience this may cause.
Where can I find the Model Number Information?
Frequently Asked Questions
Our advice to owners is to check whether their SubstiTUBE® IS Lamp(s) is affected by this voluntary recall. If the Lamp(s) is part of those affected, owners should immediately stop using the affected Lamp(s). Disconnect or switch off the fixture, remove the SubstiTUBE® Lamp(s), and hold them in a safe place. You will receive further instructions by contacting OSRAM SYLVANIA Customer Service at 1-877-423-3772 from 8am to 6pm ET Monday through Friday, or emailing ProductQuality@sylvania.com.