Customer Satisfaction

Your complete satisfaction is our business

To Our Valued Customer:

At OSRAM SYLVANIA, your complete satisfaction is our business. Our SYLVANIA SilverStar® brand bulbs are high performance products that may require replacement at more frequent intervals than original equipment manufacturer parts.

Headlights dim over time, and OSRAM SYLVANIA recommends evaluating your headlights annually for optimum performance. If your SilverStar® brand bulbs do not meet your expectations within a year of purchase and they were purchased from an authorized distributor, we will gladly offer a replacement with proof of purchase. Purchases from EBAY® or other online auction sites are not covered. EBAY® (as well as other online auction sites) are consumer to consumer marketplaces lacking quality control guidelines and expertise.

Please contact our Customer Service Department for more information about obtaining a replacement for your SilverStar® brand bulbs or other automotive products from SYLVANIA.

  • We ask that you have the product receipt available in order to process a replacement.
  • Send your request/email to our Customer Service Department via the Online Automotive Customer Service Form.
  • Return shipping charges are the responsibility of the consumer.

Thank you,
Customer Service
OSRAM SYLVANIA Automotive Lighting

Customer Service

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If you have questions, comments or ideas about any of our automotive lighting products or services, please contact us.

Call: 1.800.729.3777